July 17th 2020 Update

 

We continue to make progress on shipping and our shipping team has completely caught up to our inventory so now we're waiting on more bags which are arriving daily as well as cold brewing which is going at full speed.
Thank you again to everyone who has ordered and is still waiting on delivery. We are working as fast as we can to get your order to you.

 

Shipping:

Our shipment level is now over 9,000. Yesterday our shipping team ran out of finished coffee bags to ship while at the same time our first daily delivery of coffee bags showed up from our printer. Our production team is now in a race to stay caught up with our fulfillment team!
Now that the logistics items are out of the way, we will be filling orders at a more consistent pace.
We added some additional help this week from a Nebraska-based warehouse that helped ship non-coffee items such as charcoal mugs and shirts. They've shipped all the orders like that they can.

 

International Shipments:

A software setup mistake with our international shipping vendor caused the first batch of shipments we sent out to not register in their tracking portal so customers can't see status updates on their order. They've corrected that going forward but unfortunately the first batch will not have live updated tracking. Sorry about that!

 

Batching:

Some of you are asking questions like "Why is order number 7,000 shipped but my order number 1,000 hasn't yet." We wanted to repost a section of our first blog post to help clarify this:
  • "We ship in batches based on what is in the package meaning we will not be shipping by order number.
    • Note: This greatly speeds up the process since it's much faster to do "100 orders with one bag and one mug" for example as a batch than it is to do orders one at a time.
    • Batches that contain orders from the first 72 hours of preorder will be prioritized over batches containing only orders after that period.
    • A batch of orders does not necessarily contain all the orders of that combination of items."

It may be worth adding that there were 15,000 orders placed in the first 72 hours, most of which were on the first day so all these orders we're working through are still day 1-3 orders which is what we're prioritizing when making batches to ship.

 

Small Daily Inventory:

Some of you cool cats and kittens have realized that a few items come available on the site each day. This is because some people who no longer wish to wait for their order request a refund and that makes the item available on the site again. We tend to get through our support emails each morning (US timezone) so any inventory showing up will be happening during that time. 

 


107 comments

  • Naylet

    I ordered mine in the first 72 hours. I was order 15000 something so I hope it gets here soon cause I’m going on vacation to take care of my grandmother in a few days and I’m scared of my package getting stolen.

  • Christine

    I’ve been waiting a month. I just ordered one thing. hopefully it gets shipped soon.

  • Ace

    I placed 3 separate orders because I had to buy what I wanted little by little every time I got paid. Just got my mug yesterday and I couldn’t be happier. Got an email saying my cold brew (that I ordered on day 1) just got shipped and I’m so so excited! Keep up the great work, and thank you to the customer service team for being helpful and responding quickly when I needed to change my address. I’m definitely getting a subscription to get some delicious dirty bean juice when that becomes available.

  • Devon Matis

    Been patiently waiting 2 months. I can’t wait to promote this coffee with the tee and drink amazing coffee out of that mug!

  • kyle

    Just waiting patiently for my order. We order a big order both colours of mugs and some good ol’ dirty bean juice over a month ago. Doesn’t matter to me how long I have to wait. I’m Glad I get to support Jack and what he is doing

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