July 17th 2020 Update

 

We continue to make progress on shipping and our shipping team has completely caught up to our inventory so now we're waiting on more bags which are arriving daily as well as cold brewing which is going at full speed.
Thank you again to everyone who has ordered and is still waiting on delivery. We are working as fast as we can to get your order to you.

 

Shipping:

Our shipment level is now over 9,000. Yesterday our shipping team ran out of finished coffee bags to ship while at the same time our first daily delivery of coffee bags showed up from our printer. Our production team is now in a race to stay caught up with our fulfillment team!
Now that the logistics items are out of the way, we will be filling orders at a more consistent pace.
We added some additional help this week from a Nebraska-based warehouse that helped ship non-coffee items such as charcoal mugs and shirts. They've shipped all the orders like that they can.

 

International Shipments:

A software setup mistake with our international shipping vendor caused the first batch of shipments we sent out to not register in their tracking portal so customers can't see status updates on their order. They've corrected that going forward but unfortunately the first batch will not have live updated tracking. Sorry about that!

 

Batching:

Some of you are asking questions like "Why is order number 7,000 shipped but my order number 1,000 hasn't yet." We wanted to repost a section of our first blog post to help clarify this:
  • "We ship in batches based on what is in the package meaning we will not be shipping by order number.
    • Note: This greatly speeds up the process since it's much faster to do "100 orders with one bag and one mug" for example as a batch than it is to do orders one at a time.
    • Batches that contain orders from the first 72 hours of preorder will be prioritized over batches containing only orders after that period.
    • A batch of orders does not necessarily contain all the orders of that combination of items."

It may be worth adding that there were 15,000 orders placed in the first 72 hours, most of which were on the first day so all these orders we're working through are still day 1-3 orders which is what we're prioritizing when making batches to ship.

 

Small Daily Inventory:

Some of you cool cats and kittens have realized that a few items come available on the site each day. This is because some people who no longer wish to wait for their order request a refund and that makes the item available on the site again. We tend to get through our support emails each morning (US timezone) so any inventory showing up will be happening during that time. 

 


107 comments

  • Tina

    I ordered on June 16, 2020 . I have not received my order. or heard anything from this company. So far not impressed with the service of this company. Email me and let me know when to expect my order.

  • anonymous

    cant wait, got this for my mom cuz shes a coffee nerd.

  • Jodie

    Well that is good news that things are falling into place.
    I guess mine will be in the untrackable lot. Makes sense, I don’t like to leave tracks lol. Does the shipping company have a guess how long other businesses are taking getting orders to Australia?

  • Kimi

    Hello,
    I am eager to try the coffee. I haven’t heard anything as of yet and I ordered back on June 23rd. I just want to make sure my order has been placed. I know you are very busy trying to get all orders shipped as quickly as you possibly can. I just need to know if I will be getting my order soon. Thank you so much!😁

  • Sparky

    Can’t wait to enjoy some dirty, dirty beans 😉

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