July 17th 2020 Update

 

We continue to make progress on shipping and our shipping team has completely caught up to our inventory so now we're waiting on more bags which are arriving daily as well as cold brewing which is going at full speed.
Thank you again to everyone who has ordered and is still waiting on delivery. We are working as fast as we can to get your order to you.

 

Shipping:

Our shipment level is now over 9,000. Yesterday our shipping team ran out of finished coffee bags to ship while at the same time our first daily delivery of coffee bags showed up from our printer. Our production team is now in a race to stay caught up with our fulfillment team!
Now that the logistics items are out of the way, we will be filling orders at a more consistent pace.
We added some additional help this week from a Nebraska-based warehouse that helped ship non-coffee items such as charcoal mugs and shirts. They've shipped all the orders like that they can.

 

International Shipments:

A software setup mistake with our international shipping vendor caused the first batch of shipments we sent out to not register in their tracking portal so customers can't see status updates on their order. They've corrected that going forward but unfortunately the first batch will not have live updated tracking. Sorry about that!

 

Batching:

Some of you are asking questions like "Why is order number 7,000 shipped but my order number 1,000 hasn't yet." We wanted to repost a section of our first blog post to help clarify this:
  • "We ship in batches based on what is in the package meaning we will not be shipping by order number.
    • Note: This greatly speeds up the process since it's much faster to do "100 orders with one bag and one mug" for example as a batch than it is to do orders one at a time.
    • Batches that contain orders from the first 72 hours of preorder will be prioritized over batches containing only orders after that period.
    • A batch of orders does not necessarily contain all the orders of that combination of items."

It may be worth adding that there were 15,000 orders placed in the first 72 hours, most of which were on the first day so all these orders we're working through are still day 1-3 orders which is what we're prioritizing when making batches to ship.

 

Small Daily Inventory:

Some of you cool cats and kittens have realized that a few items come available on the site each day. This is because some people who no longer wish to wait for their order request a refund and that makes the item available on the site again. We tend to get through our support emails each morning (US timezone) so any inventory showing up will be happening during that time. 

 


80 comments

  • Masboubah

    Hello, hope you all are doing well. Is there any updates I placed my order on Jun 15 and nothing yet arrived nor did we get an update in a while. thank in advance :) I just want to know what are the status for international shippings and orders

  • Elliott

    To whoever is reading this,

    I placed my order on the 15th of June and i am just getting a bit worried as i haven’t heard anything in a while. I completely understand that the way the world is right now its difficult however some reassurance on how the order is going would be helpful. I cant wait to taste the coffee ;D

  • Aingeal

    I ordered just one bag of ground up coffee a little over 6 weeks now and I have no problems waiting just getting a little worried because I haven’t heard anything about it.

  • Blaise Devletian

    Hi. I ordered back in June (June 23rd) and am just wondering how much longer it might be till I get my coffee? I’m fine with waiting, just curious.

  • Maddie Roach

    Hi to whoever is reading this! I placed my order on July 2 and am 100% content with waiting for my beans (I know things are weird with current climate), but am anxious for an update – especially since it’s been almost a month since we heard anything/were updated. Thanks in advance :)

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